Return Policy

Updated: June 16, 2025

HomeFi offers a Money Back Guarantee Program. When you order our router, you’ll get a 7-day risk-free trial starting from the day your router is delivered to your shipping address. This gives you time to try the service and decide if it’s right for you—no long-term commitment needed.

If you decide to cancel within the 7-day trial window, you’ll receive a refund. That includes your data plan, device rental fee, service fees, and the device protection plan if you added it at checkout.

Please note: Any cancellations made after the 7-day Money Back Guarantee period will not be eligible for a refund of the data plan, device rental fee, service fees, shipping costs, taxes, or the device protection plan (if added). We also recommend canceling your service at least five (5) days before your next billing cycle begins, as charges for the upcoming cycle will also be non-refundable.

Router Definition: The term "Router" refers to any of the four router models offered by HomeFi.

Wireless Portable Router

LTE Router

Edge Router

Titan Pro Router

Step 1: Reach out to us through our helpcenter to chat with a live agent, request a callback, or submit a service request ticket.

Important: To qualify for the Money Back Guarantee, your cancellation request must be received within 7 days of your router’s delivery. Requests made after this period will not be eligible for a full refund.

Step 2: Once we receive and process your cancellation request, we’ll send an email with return instructions, including how to generate a return shipping label using a common carrier. This will be sent to the email address associated with your account or the one used at checkout.

Important: Please make sure to use the same email address linked to your account or used during checkout when submitting your cancellation request. This ensures we can verify your account and process your return without delays.

Step 3: Once your return shipping label has been issued, you must use it to send the device back. Be sure to include all original components and return the device in its original condition. This includes, but is not limited to:

(i) USB adapter,
(ii) original packaging,
(iii) charging cable,
(iv) antennas,
(v) power adapter, and
(vi) ethernet cables.

To protect yourself from potential charges, we recommend taking photos or videos—and keeping documentation—of the device's condition before sending it back. This helps ensure there’s proof it was returned in good condition.

Keep in mind: To be eligible for a refund, you are responsible for handing the return package to the designated carrier—as instructed by HomeFi—within 7 calendar days from the date the return instructions are sent to your email. 

Step 4: Warehouse Return Inspections- Once your device is received by our warehouse team, it will be inspected and verified for its condition. 

• If your cancellation was submitted within the 7-day Money Back Guarantee period, a refund—including the data plan, device rental fee, service fees, and any added device protection plan—will be processed to the original payment method used at checkout.
  
• If your cancellation was made after the 7-day window, you will not be eligible for a refund of any charges, including the data plan, service fees, shipping costs, taxes, or device protection plan.
  

The charges listed below may apply:

• Restock Fee: A restocking fee of twenty five dollars ($25.00) will be applied to all returned devices, unless returned due to known issues or missing components. This fee covers the cost of restoring the item to a resellable condition and compensating for any missing accessories. All original accessories must be included, and the router must be returned in like-new condition. The restocking fee will be charged regardless of circumstances if these conditions are not met. Please note that the fee amount is subject to change without prior notice.
  
• Device Recovery Fee: The Device Recovery Fee is a charge assessed (which may be refunded, in whole or in part, in the event a device is retuned in accordance with the policy outlined below) in the event a customer cancels their service or if HomeFi initiates a cancellation due to, but not limited to, account inactivity, non-payment, or failed attempts to collect the monthly subscription fee—and the customer fails to return the HomeFi Device as required. 
  

This fee applies only to customers who are obligated to return the device and does not apply to customers who have purchased the device, or where ownership has otherwise been transferred to the customer. A Device Recovery Fee is charged for devices that are not returned, or are returned with major damage, broken components, in a non-resellable condition, or classified as grade B.

“Grade B”: A device that is fully functional but shows moderate signs of use, such as visible scratches, dents, or blemishes. It may be missing minor accessories or original packaging.”

• Wireless Portable Router: $130.00
• HomeFi LTE Router: $200.00
• HomeFi Edge Router: $300.00
• HomeFi Titan Pro: $350.00
  
  REMINDER: The Device Recovery Fee becomes non-refundable thirty (30) days after the service cancellation date. If the fee is collected within this period, the device is considered sold, and the customer may keep it, with title transferring to the customer permanently.
  
  Device Recovery Fee and Restocking Fee Exemptions

Customers who subscribed to HomeFi services between March 7, 2025 and April 30, 2025 under the HomeFi Free LTE Router Promo are exempt from the Device Recovery Fee and Restocking Fee in the event of service cancellation. As the LTE router is provided as part of this promotional offer and becomes the property of the customer, no return of the device is required, and no associated recovery or restocking charges will apply.

Dormant Fee: The Dormant Fee is applied when a customer fails to return a device after official return instructions have been provided, and the Device Recovery Fee has not yet been collected due to payment issues. If the customer later chooses to reactivate their service within the allowed timeframe, the Dormant Fee will be charged based on the duration of the delay:

• Within 30 days: $10.00
• 31–59 days: $20.00
• 60 days or more: $30.00

Any accessories purchased through HomeFi are final sale and non-refundable. This includes all accessories for sale on HomeFi’s Accessories Marketplace.

If you receive an accessory item that is defective/arrives damaged or does not work upon receipt, you may reach out to us on our Helpcenter within the first 7 calendar days of your accessory item being delivered to your shipping address to be eligible for replacement.

HomeFi Device Protection:

All HomeFi Device Protection purchased at any time are non-refundable. 

Device Protection Subscriptions will be cancelled alongside the cancellation of the Data Plan of the corresponding router(s). However, no refunds for device protection will be given, even if your HomeFi Data plan is cancelled within the 7-day calendar refund window. 

Please note:The HomeFi Return Policy is subject to change at any time.